BeyonSense | A powerful SWIR camera that enables you to catch the invisible

GENERAL

TECHNICAL

SHIPPING & RETURNS

▶ How can I download the BeyonSense App?

The BeyonSense app for Android™ can be downloaded from the Google Play Store.
The BeyonSense app for iOS™ can be downloaded from the Apple App Store.
The BeyonSense Viewer for Windows™ can be downloaded here.
macOS™ will be supported in the future.

▶ Do I need Wi-Fi to use BeyonSense?

Yes, BeyonSense requires a Wi-Fi connection to your PC or smartphone to work.

▶ Where are my pictures/videos stored?

Android App: Images and videos taken with BeyonSense will be stored in the root\DCIM\BeyonSense folder.
iOS App: Images and videos taken with BeyonSense can be found in the Photos app > Albums > BeyonSense album.
BeyonSense Viewer on Windows: Images and videos taken with BeyonSense will be stored in the C:\Users\(user name)\Pictures\BeyonSense folder/path by default. You can change the default save location in settings.

▶ Are there any plans to release BeyonSense with a higher resolution?

Want to stay up to date on our newest releases? Subscribe to our newsletter here to stay tuned for the latest news and be the first to know about our new products!

▶ Where can I find the latest updates about BeyonSense?

For the latest updates, subscribe to our newsletter here.

▶ How do I find the Wi-Fi network name of my BeyonSense?

The Service Set Identifier (SSID), or network name of BeyonSense, starts with “BSENSE1-“and ends in a 5-digit alphanumerical series (e.g. “BSENSE1-XXXXX”). This network name will appear in your Wi-Fi settings when your BeyonSense is switched on.

▶ Why can’t my smartphone connect to BeyonSense?

Check the following:

Check your Wi-Fi settings and ensure your smartphone is not already connected to another network.
Ensure your BeyonSense is sufficiently charged.
Retry the connection.

Please note:

BeyonSense devices can only be connected to one smartphone at a time.
If switching from one smartphone to another, disconnect BeyonSense from the Wi-Fi connection before connecting to a new device.

▶ Can I use the internet while connected to BeyonSense?

No. BeyonSense requires you to connect to a Wi-Fi network created by the device, which will cause you to lose any previous internet connection. You may disconnect your device from BeyonSense to resume using internet services.

▶ What is the specification of the lens included in the package?

The lens in the package allows only the infrared (IR) wavelengths (800 nm - 1700nm) to be transmitted.

▶ Can I use my own lens with BeyonSense?

We highly recommend you only use the IR lens provided with BeyonSense.
Using any other lenses may damage BeyonSense and void any warranty on the device.

▶ What is Simple calibration?

Simple calibration is the process used to remove the effect of gradual changes in the base signal. It is the easiest calibration method, and suitable for most cases. Please refer to the How to Use BeyonSense guide for more detailed instructions.

▶ What is Advanced calibration?

Advanced calibration resets the minimum/maximum value of each pixel for optimal shooting. Recalibration is required when changing ambient light environments. Please refer to the How to Use BeyonSense guide for more detailed instructions.

▶ Why can’t BeyonSense detect any infrared (IR) signatures indoors?

There must be an IR source of light for objects to absorb and/or reflect to allow for imaging and contrast. The most common source of IR wavelengths is from the sun or from an incandescent lamp.

▶ Where can I find the specs for BeyonSense?

BeyonSense® 1 specs can be downloaded here.