BeyonSense | A powerful SWIR camera that enables you to catch the invisible

GENERAL

TECHNICAL

SHIPPING & RETURNS

The Infrared AI™ Vision app for Android™ can be downloaded from the Google Play Store.
The Infrared AI™ Vision app for iOS™ can be downloaded from the Apple App Store.
The BeyonSense Viewer for Windows™ can be downloaded here.
macOS™ will be supported in the future.

Yes, BeyonSense requires a Wi-Fi connection to your PC or smartphone to work.

Android App: Images and videos taken with BeyonSense will be stored in the root\DCIM\BeyonSense folder.
iOS App: Images and videos taken with BeyonSense can be found in the Photos app > Albums > BeyonSense album.
BeyonSense Viewer on Windows: Images and videos taken with BeyonSense will be stored in the C:\Users\(user name)\Pictures\BeyonSense folder/path by default. You can change the default save location in settings.

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The Service Set Identifier (SSID), or network name of BeyonSense, starts with “BSENSE1-“and ends in a 5-digit alphanumerical series (e.g. “BSENSE1-XXXXX”). This network name will appear in your Wi-Fi settings when your BeyonSense is switched on.

Check the following:

Check your Wi-Fi settings and ensure your smartphone is not already connected to another network.
Ensure your BeyonSense is sufficiently charged.
Retry the connection.

Please note:

BeyonSense devices can only be connected to one smartphone at a time.
If switching from one smartphone to another, disconnect BeyonSense from the Wi-Fi connection before connecting to a new device.

No. BeyonSense requires you to connect to a Wi-Fi network created by the device, which will cause you to lose any previous internet connection. You may disconnect your device from BeyonSense to resume using internet services.

The lens in the package allows only the infrared (IR) wavelengths (800 nm - 1700nm) to be transmitted.

We highly recommend you only use the IR lens provided with BeyonSense.
Using any other lenses may damage BeyonSense and void any warranty on the device.

Simple calibration is the process used to remove the effect of gradual changes in the base signal. It is the easiest calibration method, and suitable for most cases. Please refer to the How to Use Infrared AI™ Vision guide for more detailed instructions.

Advanced calibration resets the minimum/maximum value of each pixel for optimal shooting. Recalibration is required when changing ambient light environments. Please refer to the How to Use Infrared AI™ Vision guide for more detailed instructions.

There must be an IR source of light for objects to absorb and/or reflect to allow for imaging and contrast. The most common source of IR wavelengths is from the sun or from an incandescent lamp.

BeyonSense® 1 specs can be downloaded here.

You are responsible for estimating and paying any duties, taxes, fees, and/or other costs associated with shipment to your country.
STRATIO, INC. is not responsible for additional fees or costs and is not responsible for communicating with local authorities to facilitate shipping.
Please contact your local customs office for further information.

We aim to ship your BeyonSense order within two business days, if stock is available.
You will receive a shipping confirmation email when your order has been shipped.

If you need to change or cancel your order please Contact Us.
Please note you can only change or cancel your order before your order ships.

Please Contact Us and we will be happy to assist you in resolving the problem.

We offer refunds on BeyonSense products in their original condition and packaging within 30 days of the order date. We do not provide exchanges on BeyonSense products. Please note refunds will be subject to a deduction costs deduction of costs as determined by Stratio and shipping and handling fees. For full terms and conditions, please read our Terms of Service.